Privacy Policy
This policy explains how FluentTalk collects, uses, and protects your information across our conversation-learning products and services.
Overview
FluentTalk provides conversation courses and AI-assisted coaching. We collect only the data necessary to deliver, improve, and secure our services. We never sell your personal data.
- We collect account, usage, device, and cookie data to personalize learning and ensure platform reliability.
- You control optional analytics and marketing cookies at any time through Cookie preferences.
- You can access, rectify, delete, or export your data. Region-specific rights apply (e.g., GDPR, CCPA).
- We use industry-standard security practices, encryption, and strict access controls.
Data We Collect
Account and identity
Name, email address, password (hashed), profile avatar, language preferences, subscription details, and support communications.
Usage and performance
Course enrollments, lesson progress, session durations, feature interactions, crash logs, and diagnostic events.
Device and network
IP address, approximate location (city-level), device model, OS version, browser type, and unique identifiers.
Cookies and similar tech
Strictly necessary cookies for authentication, plus optional analytics and marketing cookies controlled by your preferences.
Generated content
Prompts, transcripts, audio snippets, and feedback you create in the learning experience.
Payments
We process payments via PCI-compliant processors; we store limited billing metadata (no full card numbers).
How We Use Data
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Deliver and personalize services
Authenticate users, save progress, tailor course content, and provide recommendations.
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Improve product quality
Analyze feature usage, fix bugs, and run A/B tests where consented.
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Secure the platform
Prevent fraud, detect abuse, and ensure system integrity using logs and risk signals.
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Communicate with you
Send service notifications, support responses, and—if you opt-in—product updates.
Legal Bases
Contract: We process data to provide the services you request.
Consent: Optional analytics/marketing cookies and certain communications.
Legitimate interests: Security, product improvement, and preventing fraud.
Legal obligations: Record-keeping and responding to lawful requests.
Data Retention
We retain personal data for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Typical retention: account data for your subscription lifetime plus 24 months; support records for 24 months; analytics data up to 18 months (shorter where required by law).
Security
- Encryption in transit (TLS 1.2+) and at rest for sensitive records.
- Least-privilege access controls, logging, and continuous monitoring.
- Regular vulnerability scans and third-party security assessments.
- Incident response procedures with user notification where legally required.
International Transfers
We may process data outside your country. When transferring personal data internationally, we rely on appropriate safeguards including Standard Contractual Clauses and additional organizational and technical measures.
Your Rights
Access and portability
Request a copy of your personal data in a portable format.
Rectification and deletion
Update inaccurate information or request deletion where applicable.
Restriction and objection
Limit certain processing or object to processing based on legitimate interests.
Withdraw consent
Change your cookie choices or marketing preferences at any time.
Depending on your location, additional rights may apply (e.g., GDPR in the EEA, CCPA/CPRA in California). We will honor requests within applicable legal frameworks.
Children’s Privacy
Our services are not directed to individuals under 13 (or a higher age as required by local law). We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us and we will delete it.
Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. We will post the updated version here and revise the “Last updated” date. For material changes, we may provide additional notice.
Contact Us
Phone
Mailing address
FluentTalk LLC, 548 Mercer St, Suite 304, New York, NY 10013, USA
Privacy Request Form
Submit requests to access, correct, delete, restrict, or port your data. We respond within 30 days or as required by law.